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Proxmox VE Support – Your Expert, Available Around the Clock
2-hour response time
Contractually Guaranteed SLAs
Certified Proxmox Experts
Proxmox VE 24/7 Support – Professional & Immediate
Cluster failure, storage issue, VM won’t start? Our team of Proxmox experts is there for you immediately—24 hours a day, 7 days a week, 365 days a year. Our Proxmox support service gives you direct access to certified virtualization experts—around the clock, including weekends and holidays. Whether it’s an urgent emergency or a planned migration, we’re here to help.
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Ø Initial response within min.
during business hours
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SLA fulfillment rate
99.7%
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350+ configured
cluster nodes
Our Services
Cluster Status
HA, Quorum, Corosync, Fencing
Network
Bridges, VLANs, SDN, Bonds
Kernel & System Parameters
Tuning, Hugepages, NUMA
Security
Firewall, TLS, User Permissions
Storage / Ceph
ZFS, LVM, Ceph, iSCSI, NFS
Virtual Machines
Configuration, Drivers, Performance
Backup & PBS
Proxmox Backup Server, Strategies
Updates & Migration
PVE Upgrades, Ceph Upgrades
Limitations
Limited to Thomas-Krenn servers
Number of tickets:
5 tickets per year per license
Active Support (Enterprise or Exclusive)
Acceptance by Thomas-Krenn
24/7 Proxmox Support
All-inclusive, worry-free package for Proxmox VE
How the Support Process Works
From initial contact to a documented solution—transparent and easy to follow
1. Get in touch:
By phone, email, or through the support portal. 24/7, including Sundays and holidays. An expert will get back to you within 2 hours.
2. Problem analysis:
Secure remote access via SSH or web UI. We analyze logs, cluster status, and configuration—live and transparently.
3. Implementing the Solution:
The technician resolves the issue directly—with your approval at every step. No surprises, no black box.
4. Documentation:
You’ll receive a written report detailing the cause, actions taken, and recommendations to prevent future issues.
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