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Proxmox VE Support – Your Expert, Available Around the Clock
2-hour response time
Contractually Guaranteed SLAs
Certified Proxmox Experts
Proxmox VE 24/7 Support – Professional & Immediate
Cluster failure, storage issue, VM won’t start? Our support team is there for you immediately—24 hours a day, 7 days a week, 365 days a year. Our Proxmox support service provides you with a direct point of contact for initial troubleshooting—around the clock, including weekends and holidays.
8
Ø Initial response within min.
during business hours
99
SLA fulfillment rate
99.7%
350
350+ configured
cluster nodes
Our Expertise
Cluster Status
HA, Quorum, Corosync, Fencing
Network
Bridges, VLANs, SDN, Bonds
Kernel & System Parameters
Tuning, Hugepages, NUMA
Security
Firewall, TLS, User Permissions
Storage / Ceph
ZFS, LVM, Ceph, iSCSI, NFS
Virtual Machines
Configuration, Drivers, Performance
Backup & PBS
Proxmox Backup Server, Strategies
Updates & Migration
PVE Upgrades, Ceph Upgrades
Limitations
Limited to Thomas-Krenn servers
Number of tickets
5 tickets per year per license
Proxmox VE Basic Subscription
Active Support (Enterprise or Exclusive)
Acceptance by Thomas-Krenn
24/7 Proxmox Support
All-inclusive, worry-free package for Proxmox VE
How the Support Process Works
From initial contact to a documented solution—transparent and traceable
1. Get in touch:
During business hours by phone, email, or through the support portal. Outside of business hours, use the support portal.
24/7, including Sundays and holidays. Your expert will get back to you within 2 hours.
2. Problem analysis:
Step-by-step assistance with error analysis. We analyze logs, cluster status, and configuration.
3. Implement the solution:
The technician will provide you with a detailed description of the issue and the necessary solutions. No surprises, no black box.
4. Documentation:
Written documentation of all steps directly in the ticket: cause, actions taken, and recommendations for preventing future problems.
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