Delivery

Deliveries at Thomas-Krenn

Do you have questions about deliveries from Thomas-Krenn? More information on this topic is available in this overview.

Depending on the type, size and weight of the ordered goods, there are a variety of shipping possibilities available. Shipping costs are calculated based on weight. We use UPS to ship our products for shipments up to 33 kg. For quality reasons, sensitive systems (like tower servers) are sometimes shipped via forwarding agencies even if they weigh less than this limit.  

Shipping with UPS:

With UPS, there is a wide range of shipping options available:

  • UPS Standard Germany(DE)/Europe (EU)/Switzerland(CH):
    With this shipping option, the goods are delivered on a specified day within the next five business days.
  • UPS Express DE/EU/CH:
    Delivery occurs on the next day by 10:30 am or 12:00 pm for most business addresses in Europe, so long as we receive the order by 12:00 pm.
  • UPS Express Saturday Delivery Germany:
    Products are not only delivered on business days, but also on Saturday
  • UPS Express Saver DE/EU/CH:
    Delivery throughout Europe is scheduled for the next business day.

Shipping via forwarding agency:

Similarly, when shipping with a forwarding agency (for shipping orders of more than 33 kg or particularly sensitive systems), the following shipping options are available:

  • Standard European shipping to Germany (DE)/Europe (EU)/Switzerland (CH)
    Deliveries to Germany generally require two business days, while three to six business days are required for Europe, depending on the country, and two to three business days for Switzerland.  
  • Express shipping DE
    The delivery of the goods takes place within 24 – 48 hours (depending on the postal code), provided that we receive the order by 12:00 pm.
  • Shipping DE with telephone notification
    With this shipping method, the supplier will inform you in advance when delivery will take place.

Pick-ups at Thomas-Krenn

You are more than welcome to pick up your goods directly at our headquarters. We are open from 8:00 am to 4:00 pm.

VIEW ALL PRODUCTS

*Due to the unforeseeable consequences caused by the UK's exit from the European Union, we would like to inform you that there may be considerable delays of several days in the course of shipping and customs processing.