Delivery

Deliveries at Thomas-Krenn

Do you have questions about deliveries from Thomas-Krenn? More information on this topic is available in this overview.

Depending on the product, size and weight of the ordered goods, we have a variety of shipping options to choose from. The shipping costs are calculated based on the weight of the server. We ship up to 30 kilograms by UPS as standard, for quality reasons sensitive systems such as tower servers are only shipped by a forwarding agent.

Shipping with UPS:

With UPS we have a variety of shipping options available:

  • UPS Standard Europe (EU)/Switzerland (CH):
    With this shipping method, the goods are delivered on a specified day within the next 5 working days, provided that the goods or customs formalities can be processed promptly.
  • UPS Express D/EU/CH:
    delivery is made the next day by 10:30 or 12:00 to most business addresses in Europe, provided that the goods or customs formalities can be processed promptly. Prerequisite: we receive the order by 12:00 noon.
  • UPS Express Saturday delivery Germany:
    The products are not only delivered on weekdays, but also on Saturdays.
  • UPS Express Saver D/EU/CH:
    Delivery is scheduled for the next working day throughout Europe, provided that the goods or customs formalities can be processed promptly.

Shipping by forwarding agent:

We also offer various shipping models for shipping by forwarding agent (from a goods weight of 32 kilograms or particularly sensitive systems):

  • Forwarding Europe Germany (D)/Europe (EU)/Switzerland (CH) Standard:
    The delivery time for Germany is 2 working days, for Europe 3 to 6 working days depending on the country and for Switzerland 2 to 3 working days.
  • Shipping company D Telephone notification:
    With this shipping method, the supplier will inform you by telephone on the day of delivery when the delivery will be made.
  • Shipping company D Express:
    The goods will be delivered within 24 - 48 hours (depending on the zip code), provided that we receive the order by 12:00 noon.

Collection from Thomas-Krenn

You are welcome to collect your ordered goods directly from our premises. We are available for you from Monday to Thursday from 08:00 to 15:00 and on Fridays from 08:00 to 13:00.

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*Due to the unforeseeable consequences caused by the UK's exit from the European Union, we would like to inform you that there may be considerable delays of several days in the course of shipping and customs processing.