Shipping Information

Shipping information

All information about shipping at Thomas-Krenn

INDIVIDUALITY is a top priority at Thomas-Krenn. Therefore, you have a wide range of options not only for our products, but also for shipping and payment of the ordered goods. We would like to provide you with the most important information on this page.

Shipping methods

Depending on the product, size and weight of the ordered goods, we have a variety of shipping options to choose from. The shipping costs are calculated based on the weight of the server. We ship up to 30 kilograms by UPS as standard; for quality reasons, sensitive systems such as tower servers are only shipped by a forwarding agent.

Shipping with UPS:

With UPS we have a variety of shipping options available:

  • UPS Standard Europe (EU)/Switzerland (CH): with this shipping method, the goods are delivered on a specified day within the next 5 working days, provided that the goods or customs formalities can be processed promptly.
  • UPS Express D/EU/CH: delivery is made the next day by 10:30 or 12:00 to most business addresses in Europe, provided that the goods or customs formalities can be processed promptly. Prerequisite: we receive the order by 12:00 noon.
  • UPS Express Saturday delivery Germany: the products are not only delivered on weekdays, but also on Saturdays.
  • UPS Express Saver D/EU/CH: Delivery is scheduled for the next working day throughout Europe, provided that the goods or customs formalities can be processed promptly.

Shipping by forwarding agent

We also offer various shipping models for shipping by forwarding agent (from a goods weight of 32 kilograms or particularly sensitive systems):

  • Shipping Europe Germany (D)/Europe (EU)/Switzerland (CH) Standard: The delivery time for Germany is 2 working days, for Europe 3 to 6 working days depending on the country and for Switzerland 2 to 3 working days.
  • Forwarding D Telephone notification: With this shipping method, the supplier will inform you by telephone on the day of delivery when the delivery will take place.
  • Shipping D Express: The goods are delivered within 24 - 48 hours (depending on the zip code), provided that we receive the order by 12:00 noon.

Collection from Thomas-Krenn

You are welcome to collect your ordered goods directly from our premises. We are available from Monday to Thursday from 08:00 to 15:00 and on Fridays from 08:00 to 13:00.

 

 

Customs

We also do what we can to ensure a seamless delivery to non-EU countries. This includes handling customs formalities and export documentation. We can also ship with UPS to non-EU countries. In this case, customs fees are already included in the shipping price (for instance for deliveries to Switzerland or Liechtenstein). 

 

 

Impact of your payment type on shipping

At Thomas-Krenn, you have the choice of several different payment options. This article explains what these are and how they impact shipping.  

Purchase in advance

After checking your order, we will send you a prepayment invoice, which also serves as an order confirmation. We will not release your order for production until we have received payment and will usually dispatch the goods within a few working days.

Purchase on account

The prerequisite for this payment method is a positive credit check - this can take a few days. Please note that the credit check is valid for one year. After a positive check, your products will be assembled and dispatched. Please transfer the invoice amount to one of the designated accounts within the payment period after receipt of the goods.

Purchase by leasing

After your order and approval by the leasing company, you will receive the original leasing contract. Once the contract has been legally signed and returned to us, we will release the order and dispatch the ordered products.

If you would like to buy from us more often by leasing in the future, we can take care of all the formalities for you in advance, please let us know.

Cash on delivery (cash)

If you order cash on delivery, payment will be made upon delivery by the contracted service provider. This may incur fees that vary depending on the service provider. Payment by cash on delivery is only possible up to a certain amount (example UPS: delivery by cash on delivery up to € 2,500 gross).

SEPA Direct Debit Scheme

A prerequisite for this payment method is a positive credit check - this can take a few days. Please note that a credit check is valid for one year. After placing your order, you will receive a SEPA direct debit mandate, which must be signed by both you and your bank and returned to us in the original. Upon receipt of the mandate, your order will be processed and dispatched immediately and the invoice amount will be debited from your account within the agreed payment period.

If you would like to pay by SEPA direct debit in the future, please let us know so that we can make the necessary arrangements.

Payment via PayPal

After placing your order, you will receive an invoice from us with the corresponding link for PayPal payment. As soon as we have received the payment, we will prepare the goods and dispatch them.

With this payment method, we receive the invoice amount as quickly as possible and can start assembling your products immediately.

Cash on collection

With this payment method, you collect your goods from our head office in Freyung and pay in cash. When we hand over the goods, you will also receive your invoice, on which we will issue a receipt for the cash payment.