Service Packages
Service packages

A fitting option for every need

At Thomas-Krenn, you can count on high-quality technologies. When choosing your hardware provider, you should not only be looking for high-quality systems, but also for outstanding service. After all, this will ensure that your IT environment is covered in every situation.

Thanks to our additional services, you can rely on trained technicians to provide expert assistance. Depending on your requirements, we have various service packages available for you – from Essentials to Exclusive up to Enterprise. The desired service package can simply be booked when configuring your server. You can also upgrade your service package at a later time, if desired.

However, please note: The site where your hardware will be located determines which services are available to you. In Germany, the Essentials Package is included standard when buying a new server and the Enterprise Package is only available in Germany.

An overview of the services included in our individual service packages:

“Bring-in” service
(warranty)1

(outside of DE, only with 12
month service term)
Essentials Package1
(EU/CH)
Exclusive Package1
(DE/AT/CH/BE/NL/IT/CZ/PL)
Enterprise Package1
(Only DE)


E-mail and telephone support
(Mon. Through Fri.
from 7:00 am to 10:30 pm)


E-mail and telephone support
(Mon. Through Fri.
from 7:00 am to 10:30 pm)


E-mail and telephone support
(Mon. Through Fri.
from 7:00 am to 10:30 pm)


E-mail and telephone support
(Mon. Through Fri.
from 7:00 am to 10:30 pm)

Bring-in part exchange²

Advance hardware replacement NBD³


Advance hardware replacement NBD³
 

Same day hardware replacement
    24/7 call-back service  
(within two hours)

24/7 call-back service  
(within two hours)
 
   


On-site service NBD³

On-site service 24/7/44
   
Call Home service
(Mon. Through Fri.
from 7:00 am to 10:30 pm)
 

Call Home service
(Mon. Through Fri.
from 7:00 am to 10:30 pm)
 

 

 

¹ Best price products are not covered by our service packages

² Bring-in part replacement: The defective part is shipped to us at own cost, the replacement part is shipped out upon receipt of defective part

³ Next Business Day: Service is performed on next business day (for orders received by 12 pm)

4 Hardware replacement is performed within four hours of receiving the order and can be requested at anytime (24/7 availability)