The Three "E's" for Comprehensive Service

Our service packages at a glance:

Along with high-quality hardware, excellent service is crucial to maintaining a successful IT infrastructure. It is especially important to have a finely-tuned service package that is tailored to the company's needs.

With Thomas-Krenn.AG, you have the security of knowing that an expert team is on your side, ready to provide the support you need when you need it – 24 hours a day, 7 days a week. With us, you receive personal service and consulting from a technician without the hassle of long wait times. In our online shop, you can choose from three service packages for each server configuration.

 

Our service packages:

   


Essentials Package*

The Essentials Package contains the hardware replacement NBD (Next Business Day) service. The customer also has a right to hotline support from 7:00 am to 10:30 pm. As the starter package, the Essential Package offers comprehensive coverage should hardware issues arise.

  
 
  Exclusive  


Exclusive Package*

The Exclusive Package contains the hardware replacement NBD (Next Business Day) service. The customer also has a right to 24/7 hotline support and on-site service NBD (Next Business Day). The package also includes the Call Home service which guarantees that hardware problems are quickly recognized. The Exclusive Package offers customers excellent coverage for the moments where they need it most.

  
 
  Enterprise_Package_final  

 

Enterprise Package*

The Enterprise Package is our carefree package and offers your company comprehensive service. It includes 24/7/4 service and support in addition to an on-site and same day replacement service. Furthermore, the Call Home service ensures that hardware problems are quickly recognized.

 


*Best price products are excluded from this service.

 

An overview of the package elements:

  Essentials Package Exclusive Package Enterprise Package
Hardware replacement NBD2
(EU/CH)		    
Hotline (7:00 am to 10:30 pm)       
Hotline (24 hours / 7 days)       
On-site NBD service2
(DE/AT/CH/BE/NL/IT/CZ/PL)		       
On-site service 24/7/43       
Call Home service4       

 

* Best price products are excluded from this service
2 Next Business Day (Replacement is performed on next business day for calls received by 12 pm at the latest)
3 On-site service 24/7/4 (replacement is performed on the same day)
4 Automatic notification sent to TK support team when hardware problems occur (TKmon, Icinga or Nagios with network access to the server(s) required). Once notification has been received, technician call-back Mon. – Fri. from 7:00 am to 10:30 pm.

 

 

 Do you need further information or personal consulting? If so, please contact
info@thomas-krenn.com or call us at +49 8551 9150 300.