Proxmox VE Support-Subscriptions

This article describes the different support subscriptions of Proxmox VE and their features.

Proxmox optimized systems in the online shop of Thomas-Krenn

Support Subscription Level

Support Subscription Level	Community	Basic	Standard	Premium
Access to the Enterprise Repository(1)	✔	✔	✔	✔
Community Support via Forum(2)	✔	✔	✔	✔
Support via Customer portal	-	✔	✔	✔
Support-Tickets(3)	-	3 support tickets/year	10 support tickets/year	unlimitated support tickets
Response Time	-	1 working day	4 hours(4) on working days	2 hours(4) on working days
Remote Support (via SSH)	-	-	✔	✔

^{(1) All subscriptions include exclusive access to the enterprise repository, stable updates and enhanced security.}

^{(2) Community support is provided through the public support forum.}

^{(3) Technical support is provided via the web/email-based Proxmox customer portal (in English or German).}

^{(4) Guaranteed initial response time for critical support requests.}

Notes:

• Subscriptions are charged per physical server and per CPU socket.
• In a Proxmox VE cluster, all servers must be at the same subscription level.
• A subscription is valid for one year and provides access to the latest software, the enterprise repository, all updates and services.

Further Information

• Preise für Support-Subscriptions und Enterprise-Repository - Proxmox VE (www.proxmox.com)
• Proxmox VE Subscription Agreement (www.proxmox.com)

Author: Tim Lindinger Tim Lindinger has been working for Thomas-Krenn in Technical Support since 2015. His areas of responsibility include the setup of test systems, the repair of RMA servers as well as the support for customer inquiries. On the software side Tim has specialized in the topic Proxmox VE.