Proxmox Backup Server Support Subscriptions

This article describes the different support subscriptions of Proxmox Backup Server and their features.

Here you can find our Proxmox optimized systems in the online shop of Thomas-Krenn

Support Subscription Level

Support Subscription Level	Community	Basic	Standard	Premium
Access to Enterprise Repository(1)	✔	✔	✔	✔
Community support in forum(2)	✔	✔	✔	✔
Support via customer portal	-	✔	✔	✔
Support tickets(3)	-	5 support tickets/year	15 support tickets/year	Unlimited support tickets
Response time	-	1 working day	4 hours(4) on working days	2 hours(4) on working days
Remote support (via SSH)	-	-	✔	✔

^{(1) All subscriptions include exclusive access to the enterprise repository, stable updates, and enhanced security..}

^{(2) Community support is provided through the public support forum.}

^{(3) Technical support is provided via the web/email-based Proxmox Customer Portal (in English or German).}

^{(4) Guaranteed first response time for critical support requests.}

Hints:

• Subscriptions are licensed per Proxmox Backup Server.
• Backup space and backup clients do not need to be licensed (unlimited).
• A subscription is valid for one year and provides access to the latest software, the enterprise repository, all updates and services.

Further information

• Subscription Plans (proxmox.com)
• Proxmox Backup Server Subscription Agreement (proxmox.com)

Author: Jonas Sterr Jonas Sterr has been working for Thomas-Krenn for several years. Originally employed as a trainee in technical support and then in hosting (formerly Filoo), Mr. Sterr now mainly deals with the topics of storage (SDS / Huawei / Netapp), virtualization (VMware, Proxmox, HyperV) and network (switches, firewalls) in product management at Thomas-Krenn.AG in Freyung.