Create Avago logfiles with LSIget under Linux

Please note that this article / this category refers either on older software / hardware components or is no longer maintained for other reasons. This page is no longer updated and is purely for reference purposes still here in the archive available.

This article shows, how to generate logfiles for Avago MegaRAID raid controller (previously 3Ware & LSI) under Linux. These logfiles help our support team when having controller, harddrive or performance issues.

Preparation

You can copy the logfiles either via SFTP-Access or an USB-drive to your client system. The SFTP-Access method is easier and more comfortable.

For the creation of this articel were used:

• Debian Version 7.6.0
• PuTTY beta 0.63
• WinSCP 5.5.6 (winscp.net)

Suggestion: If there is no Linux-OS installed you can use a live system; e.g. Debian Live (debian.org)

Create logfiles and copy via SFTP

What you need:

• The LSIget script for Linux (mycusthelp.info)
• A SSH-Client; here PuTTY (putty.org)
• A SFTP-Client; here WinSCP 5.5.6 (winscp.net)

The following steps show you how to create the logfiles and transfer them via SFTP:

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  Step 1: Connect with WinSCP to your linux server as root user.
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  Step 2: Copy the script directory to "/tmp" on your server.
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  Step 3: Now connect with PuTTY to the the server.
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  Step 4: Login as root.
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  Step 5: Switch to the script directory.
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  Step 6: Make the script executable.
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  Step 7: Execute the script.
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  Step 8: The script is done now.
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  Step 9: Copy the ".tar.gz"-archive to your client.
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  Step 10: Send the archive, an error description and the serial number of the server to support@thomas-krenn.com.

Create logfiles and copy to usb drive

What you need:

• The LSIget script for Linux (mycusthelp.info)
• A USB drive with FAT32 filesystem
• Physical access to the server

The following steps show you how to create the logfiles and copy them to a USB drive:

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  Step 1: Plug the USB drive to the server.
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  Step 2: Create a new directory to mount the USB drive.
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  grep sd for right drive.
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  Step 4: Mount the USB drive on the created directory.
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  Step 5: Switch to the script directory.
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  Step 6: Make the script executable.
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  Step 7: Execute the script.
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  Step 8: The script is done now.
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  Step 9: Unplug the USB drive from the server.
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  Step 10: The logfiles are located on the USB drive.
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  Step 11: Send the archive, an error description and the serial number of the server to support@thomas-krenn.com.