Desired server incl.
Windows Server 2022 Essentials
Rack system, tower or microserver? You decide!
Thanks to our additional services, you can rely on trained technicians to provide expert assistance. Depending on your requirements, we have various service packages available for you – from Essentials to Exclusive up to Enterprise. The desired service package can simply be booked when configuring your server. You can also upgrade your service package at a later time, if desired.
However, please note: The site where your hardware will be located determines which services are available to you. In Germany, the Essentials Package is included standard when buying a new server and the Enterprise Package is only available in Germany.
“Bring-in” service month service term) |
Essentials Package1
(EU/CH) |
Exclusive Package1
(DE/AT/CH/BE/NL/IT/CZ/PL)
|
Enterprise Package1
(Only DE)
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Bring-in part exchange² |
Advance Hardware Replacement NBD³* |
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Same day Hardware Replacement |
24/7 call-back service (within two hours) |
24/7 call-back service (within two hours) |
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On-site Service 24/7/44 | ||
Call Home service (Mon. Through Fri. from 7:00 am to 10:30 pm) |
Call Home service (Mon. Through Fri. from 7:00 am to 10:30 pm) |
* Hardware Replacement NBD cannot be guaranteed in Switzerland, as the parts are shipped from Germany and customs can influence the speed of delivery. Thus, the advance replacement service is provided, but not NBD.
¹ Best price products are not covered by our service packages
² Bring-in part replacement: The defective part is shipped to us at own cost, the replacement part is shipped out upon receipt of defective part
³ Next Business Day: Service is performed on next business day (for orders received by 12 pm)
4 Hardware replacement is performed within four hours of receiving the order and can be requested at anytime (24/7 availability)