Personal support - competent - flexible - professional

No call-center. At Thomas-Krenn you are talking to a service staff member directly.
Monday to Friday (6 am to 10.30 pm)    Tel: 49 (0) 8551 915050 

 

Personal contact person with e-mail and direct dialing

We offer you personal support from a Thomas Krenn service staff member. You will receive the direct dialing and e-mail-address of your personal contact person. Support can not be faster, more personal and more effective.

 

 Flexible service hours Mo-Fr from 6 am to 10.30 pm

Make use of our Service and Support when you require it. Your servers do not know business hours - due to this reason we offer you flexible support hours from Monday to Friday from 6 am to 10.30 pm.

 

Experts support for hardware and software

No matter if you have a hardware or software problem - we offer you a specialist`s support. Our support staff members are qualified MCP and LPI experts. Due to a continuous process of learning from our partners and directly from the manufacturers, you can rely on a constant high level.

 
 

Optimized online tools

You are able to access on our online-tools around the clock. No matter when you send your inquiry to our technical support - the online tool ensures that you will receive a quick and competent help from an expert who is able to solve your problem best.

 
 

On-site service – Next Business Day

On request our expert will deal with your inquiry directly on-site. With our Next Business Day Support no wishes concerning speed will remain open.

 
 

my Thomas Krenn

Your personal details at a glance: Offers, orders, hosting, leasing. Personalized access e.g. for purchasing agents, technicians, ...

 
 

Cost-free express exchange of defective components

If a component of your server is defective, we will send you a new component immediately and, of course, free of costs. After that, you return the defective component to Thomas Krenn.

 
 

Cost-free server pickup & return

We will pick up and repair the defective server from you without any costs. On request you will obtain an exchange server during your server is being repaired.

 
 

Pre-installation Thomas Krenn Linux

No matter with which operating system you order your Thomas Krenn Server - due to testing purposes always Thomas Krenn Linux is installed on your server.

 
 

Real-time tracking for order status and UPS-tracking

You are able to track your server - so you can find out its current location: if it is in production, if it is being installed or on its way to you.

 
 

Express despatch also on Saturdays

True to our motto "Speed is (y)our success" we also offer you an express despatch on Saturdays - provided that this service is available in your country.

 
 

30 days installation support

Of course we also support you when putting your server into operation. We do not have a call-center - we offer you a personal contact person from our Thomas Krenn support staff team.