Call-Home-Service

Call Home service

Simplified automated alarms

A company’s server infrastructure requires comprehensive monitoring. To further enhance this monitoring, we developed the Call Home service. When your hardware fails, we are automatically alerted. This guarantees you fast and qualified help. A compact summary of the advantages of the Call Home service can be found on this overview page.

Around-the-clock-coverage

Around the clock coverage

Your monitoring system checks your hardware 24 hours a day so that hardware failures are immediately recognized

Safe_and_open_source

Safe and open source

The source code is open source and the transmission is GPG-encrypted

Automatic
Automatic

Our hardware engineers are notified automatically

No_worries
No worries

Because we will get your hardware back up and running

Availability
Availability

Technician’s will respond to alerts with a call Monday to Friday from 07:00 am to 10:30 pm

Enhanced_functionality
Enhanced functionality

Increases the functionality of your monitoring service (Icinga 1 and 2, Nagios)

How to use the Call Home service and what it offers

Hardware failures have a way of appearing at exactly those moments when you least expect it. The times where a defective fan or PSU remained undiscovered and potentially resulted in a total system failure should be a thing of the past. This is precisely why we developed the Call Home service.

In the case of a hardware issue, your monitoring system (Icinga 1 or 2 and Nagios) will send an automatic message to the support team at Thomas-Krenn. We also value data economy, which is why only the most important system-relevant information is transmitted to our technicians who provide quick and targeted assistance.

Our Call-Home service is open source software as are our monitoring plugins. Transmissions are encrypted via GPG. The exact functionality of this process and a detailed Privacy Policy can be found in the Thomas-Krenn wiki. This means you can be sure that we have not kept a backdoor open.

The Call Home service is included in the Exclusive and Enterprise service packages. You can use this service with Icinga 1 and 2 as well as Nagios.

Instructions on how to use the service with a pure Icinga, Icinga 2 or Nagios installation are available in our Thomas-Krenn wiki. There you will find a detailed step-by-step guide on configuring the service with Icinga, Nagios or Icinga 2.

Further information about the Call Home service:
 
 

Secure your monitoring system now!

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