Shipping Information

Shipping information

Everything you need to know about shipping at Thomas-Krenn

INDIVIDUALITY is a top priority at Thomas-Krenn. Therefore, we offer a wide range of choices not only for our products but also regarding shipping and payment methods. On this page, we provide you with the most important information.

Shipment types

Depending on the type, size and weight of the ordered goods, we have a variety of shipping possibilities available. Shipping costs are calculated based on weight. We use UPS to ship our products for shipments up to 30 kg. For quality reasons, sensitive systems (like tower servers) are sometimes shipped via forwarding agencies.  

Shipping with UPS:

With UPS, we have a range of shipping options available:

  • UPS Standard Europe (EU)/Switzerland (CH): With this shipping option, the goods are delivered on a specified day within the next five business days.
  • UPS Express DE/EU/CH: Delivery occurs on the next day by 10:30 am or 12:00 pm for most business addresses in Europe, so long as we receive the order by 12:00 pm. 
  • UPS Express Saturday Delivery Germany: Products are not only delivered on business days, but also on Saturday.
  • UPS Express Saver DE/EU/CH: Delivery is scheduled for the next business day throughout Europe.

Shipping via forwarding agency

Similarly, when shipping with a forwarding agency (for shipping orders of more than 33 kg or particularly sensitive systems), we have various shipping models available:

  • Forwarding agency Germany(DE)/Europe (EU)/Switzerland(CH) Standard: Deliveries in Germany generally require two business days, while three to six business days are required for Europe, depending on the country, and two to three business days for Switzerland.
  • Shipping DE with telephone notification: With this shipping method, the supplier will inform you in advance when delivery will take place.
  • Express shipping DE: The delivery of the goods takes place within 24–48 hours (depending on the postal code), provided that we receive the order by 12:00 pm.

 

Pick-ups at Thomas-Krenn

You are more than welcome to pick up your goods directly at our headquarters. We are open from 8 am to 4 pm.

 

 

Customs

We also do what we can to ensure a seamless delivery to non-EU countries. This includes handling customs formalities and export documentation. We can also ship with UPS to non-EU countries. In this case, customs fees are already included in the shipping price (for instance for deliveries to Switzerland or Liechtenstein). 

 

 

Impact of your payment type on shipping

At Thomas-Krenn, you have the choice of several different payment options. This article explains what these are and how they impact shipping.  

Advance payment

After checking your order, we send you an advance payment invoice that doubles as your order confirmation. Upon receiving payment, we will approve your order for production and ship the goods generally within a few days.

Purchase on account

A prerequisite for this payment type is a positive credit assessment, which can take a few days to process. Please note that the credit assessment is valid for one year. Once a positive assessment has been received, your products will be assembled and shipped. Upon receiving the goods, please transfer the invoice amount to one of the specified accounts within the payment period.

Leasing

Following your order and the approval of the leasing company, you will receive the original leasing contract. Once the legally signed contract has been received by us, we approve the order and ship the ordered goods.

If you would like to regularly lease from us, we can arrange all of the formalities in advance. Simply inform us of this desire.

Cash on delivery (COD)

If you select the COD payment option, you will be required to pay the commissioned service provider in cash on delivery. This can result in fees, which vary depending on the service provider. Payment on delivery is only possible up to a certain amount (for instance, UPS allows payment on delivery up to € 2,500).

SEPA Business to Business Direct Debit Scheme

A prerequisite for this payment type is a positive credit assessment, which can take a few days to process. Please note that the credit assessment is valid for one year.  After the order, you will receive a SEPA direct debit mandate that both you and your bank must sign and send back (the original document, not a copy). Once we have received the completed mandate, you order will be processed and shipped. The invoice amount will be debited from your account within the specified payment period.

If you would like to pay via the SEPA Business to Business Direct Debit Scheme in the future, please let us know and we will arrange the necessary formalities.  

PayPal

A fee of 1.5% of the purchase price will apply for this type of payment. After your order you will receive the invoice from us with the corresponding link for PayPal payment. As soon as we have received the payment, your goods will be prepared and shipped.

This payment method allows us to receive the invoice amount as quickly as possible and can therefore immediately begin assembling your products.

Cash on pick-up

With this payment type, you pick up your goods at our headquarters in Freyung and pay in cash. With the delivery of the goods, you will also receive your invoice specifying the cash payment made.