Emergency numbers

Get the help you need when you need it

The fastest option for your support requests

Is your IT on the fritz and no one knows who to call? When things have to move quickly, a direct line to the right service technician is worth its weight in gold. But which hotline is responsible for your particular service case? And what are their hours? To help you avoid wasting valuable time on hold or talking to the wrong person, the following overview lists the most important service numbers – just in case.

Partners

Availability

Languages

Telephone number

TKLogo_emergency_numbers

Support

24 h

 

 

DE, UK

 

+49 8551 9150 - 500

TKLogo_emergency_numbers

Consulting

Mon. – Thurs. 7:00 AM – 5:00 PM

Fri. 7:00 am – 3:30 pm

 

 

DE, UK

 

+49 8551 9150 - 400

AttingoLogo_emergency_numbers

24 h
info@attingo.com

DE

AT

NL

+49 40 54887560

+43 1 2360101

+31 252 621625

NetAppLogo_emergency_numbers

24 h

DE

UK

+49 800 4638277

+44 20 76602556

nexentaLogo_emergency_numbers

Telephone support only for Gold status

support@nexenta.com

DE

UK

+49 800 1844982
+44 800 014-8436

NetgearLogo_emergency_numbers

 

DE

AT

CH

PL

NL

IT

+49 180 6905959

+43 820 555644

+41 848 000195

+48 22 5834381

+31 20 7219080

+39 02 91198001

OnlineLogo_emergency_numbers

Mon. – Fri. 8:00 am – 6:00 pm
hw-service@online-usv.de

DE Software

DE Hardware

+49 89 2423990-13
+49 89 2423990-17

Open-E_Logo_emergency_numbers

All support levels

24/7 support

EMEA

24/7

+49 89 800777-16

+1 877 572-5134

SEP

Mon. – Thurs. 9:00 am – 5:00 pm
Fri. 9:00 am – 4:30 pm
support@sep.de

DE

 

+49 700 737 7877678

StorMagic

24/7 phone support only for Platinum status
 

support@stormagic.com

https://support.stormagic.com

US

EU

EMEA

 

+1 321 214 0915

+44 203 432 7622

+44 203 432 7622

Suse

24 h

(8 am – 6 pm CET)

 

DE

EN

PL

 

+49 211 5632 1849

+420 28 408 4051

+48 22 537 50 97

SynologyLogo_emergency_numbers

Mon. – Fri. 9:00 am – 5:00 pm


Mon. – Fri. 1:00 am – 8:00 am

 

DE, AT, CH, CZ, PL, LI, TR, RU,

UA, HU

English

 

+49 211 96669666

 

+886 2 2552 1814

TandbergLogo_emergency_numbers

Mon. – Fri. 8:30 am – 6:00 pm

 

EMEA

 

+00 800 82632374

Utimaco

E-mail: support-cs@utimaco.com

 

GER

USA

 

 

+ 49 241 1696 155

+1 844 8846226

veeamLogo_emergency_numbers

Mon. – Fri. 8:00 am – 8:00 pm

 

DE

UK

NL

NO

DK

BE

ES

FR

IT

 

 

+49 89 21094962

0800 051 8936

+31 858 880655

+47 85 404385

+45 78 775476

+32 78 480254

+46 10 1992577

+33 1 70618374

+39 042 6047505

vmwareLogo_emergency_numbers

partnernetwork@vmware.com

 

 

DE

DE

CZ

NL

NL

UK

 

 

+49 800 1006711

+49 695 1709016

+420 800 555613

+31 800 0200940

+31 20 2008014

18774869273


You are also welcome to contact one of our Thomas-Krenn service technicians by e-mail.

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