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The Net Promoter Score (NPS) is a central key figure for determining and clearly presenting the success of a company and its services. Customer satisfaction is determined by a specific survey and aggregated in the Net Promoter Score.
We at Thomas-Krenn attach great importance to continuous development, which is why we also regularly update our Net Promoter Score. This is the only way we can continuously improve and check whether our measures contribute to increased customer satisfaction. After all, your satisfaction is our constant goal!
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The Net Promoter Score is determined using a simple question: “How likely is it that you would recommend our company to a friend or colleague?” The answer given on a scale of 0 (unlikely) to 10 (very likely) allows respondents to be categorized into promoters, detractors and passives. Promoters are loyal enthusiasts who will keep buying and refer others, fueling growth. Detractors are unhappy customers who could damage the brand while passives are satisfied but unenthusiastic customers.