The Essentials Package contains an Advance Hardware Replacement service. The customer is also entitled to hotline support from 7:00 am to 10:30 pm. As an entry package, the Essential Package offers comprehensive coverage should hardware issues arise.
An overview of the package elements:
Essentials Package
Exclusive Package
Enterprise Package
Hardware Replacement (CH)
Hotline (7:00 am to 10:30 pm)
Hotline (24 hours / 7 days)
On-site service NBD2
(CH)
On-site Service 24/7/43
* Best price products are excluded from this service 3 On-site Service 24/7/4 (same-day replacement)