Service 1 Jahr Update-subscription with standard support 1 Jahr Update-subscription with priority support
Duration of the Service & Support contract in months 12 12
Access on fixes and updates  
Technical support (e-mail)

Technical support via phone (9 am to 5 pm)
Reaction time 4h (6 am to 10.30 pm)
Technical support via phone (6 am to 10.30 pm)  
Reaction time (6 am to 10.30 pm)  

All Service and Support attendances are available from Monday to Friday, except on holidays.