Service Business Premium
Duration of the Service & Support contract in months 24 36
Security-update service. We will inform you as soon as a security related update is available.  
Pickup & Return service
Technical support (e-mail)
Driver support
Access on my.thomas-krenn.com
Knowledgebase
Online trainings
Express-pre-exchange
30 days installation support
Technical support via phone (Monday to Friday from 9 am to 5 pm)
Technical support via phone (Monday to Friday from 6 am to 10.30 pm)  
Access on the Linux Expert-center  
Access on the Microsoft Expert-center  
On-site service (Next Business Day)
The service prices comply with the server location (Germany, Austria or Poland).
At location changes, the customer has to inform Thomas-Krenn.Inc.		  
You can find additional information on our Service & Support under my.thomas-krenn.com

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