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The service packages at a glance
Service
Basic
Premium
24/7 NBD
24/7 SBD
24/7/4
Max. duration of the Service & Support contract in months
12
60
60
60
60
On-site service (Same Business Day - the service
technician will be on-site within four hours)
On-site service (Same Business Day)
On-site service (Next Business Day)
Pickup & Return service
Technical support (E-Mail)
Drivers-support
Access on
my.thomas-krenn.com
Knowledgebase
Express-pre-exchange
30 days installation support
Technical support via phone (9 am to 5 pm)
Technical support via phone (6 am to 10.30 pm)
