# Microsoft* Windows*-Specific Issues

Use the information in this table after you have reviewed common problems and solutions.

Problem | Solution
Event viewer message: A device attached to the system is not functioning | If there is a BIOS setting for "Plug and Play OS", it should be set to "NO" for all versions of Microsoft* Windows*.
After upgrading operating systems, Intel® PROSet is no longer available | If you are upgrading a Microsoft Windows operating system and you have Intel PROSet software installed, it will be deleted in the process. You will need to reinstall Intel PROSet.
Terminal Server support | When using Terminal Server, make sure only one session of Intel PROSet is open at any one time. Simultaneous sessions are not supported in Intel PROSet.
Non-volatile memory integrity check fails | Hardware diagnostics verify the authenticity of the non-volatile memory (NVM), and return a "Pass/Fail" message. If the test fails, contact Intel Customer Support.