VMware ESXi 5.1 and 5.5 show UNCONFIGURED GOOD for configured drives of LSI RAID Controllers

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VMware ESXi 5.1 and 5.5 show the status information UNCONFIGURED GOOD for configured drives of LSI RAID Controllers on the Health Status page. This is a display issue.

Update on ESXi 5.1: the problem was resolved by VMware with the ESXi 5.1 Update 3 (12/04/2014).

Update on ESXi 5.5: the problem was resolved by VMware with the ESXi 5.5 Update 3 (09/16/2015).

Problem

Physical drives, which are part of a RAID volume, are still displayed as UNCONFIGURED GOOD:

ESXi-5.5u1-Systemstatus-LSI-UNCONFIGURED-GOOD-EN.png

Affected Systems

We have seen this issue with the following server configuration:

  • VMware ESXi 5.5 U1 (VMware vSphere 5.5)
  • LSI MegaRAID 9271-4i with Firmware 23.28.0-0010 (MR 5.10)
  • LSI CIM Provider 500.04.V0.37-0006, 500.04.V0.38-0006, and 500.04.V0.51-0002
  • LSI drivers scsi-megaraid-sas 6.602.54.00-1OEM.550.0.0.1198610 and 6.603.55.00-1OEM.500.0.0.472560

We saw this issue also with VMware ESXi 5.1. We did not observe this issue with ESXi 5.0 and a LSI MegaRAID 9260-4i controller (see the screenshots in the article Changing the language used by vSphere Client).

State

  • State as of June, 11th 2014: We reported this issue to LSI. In case of any new information, we will update this article.
  • State as of February, 11th 2015: Problem is resolved for ESXi 5.1 with the ESXi 5.1 Update 3.
  • State as of September, 17th 2015: Problem is resolved for ESXi 5.5 with the ESXi 5.5 Update 3.

Workaround

You can use the storcli or the MegaRAID Storage Manager as a workaround until a solution for this problem is available.

Both tools show the correct status information for those physical drives. Here is the output of storcli as an example:

/opt/lsi/storcli # ./storcli /c0 show
Generating detailed summary of the adapter, it may take a while to complete.

Controller = 0
Status = Success
Description = None

Product Name = LSI MegaRAID SAS 9271-4i
Serial Number = SV30900638
SAS Address =  500605b005d31680
PCI Address = 00:01:00:00
System Time = 05/21/2014 13:04:55
Mfg. Date = 02/23/13
Controller Time = 05/21/2014 13:04:57
FW Package Build = 23.28.0-0010
BIOS Version = 5.46.02.0_4.16.08.00_0x06060900
FW Version = 3.400.05-3175
Driver Name = megaraid_sas
Driver Version = 6.602.54.00.1vmw
Vendor Id = 0x1000
Device Id = 0x5B
SubVendor Id = 0x1000
SubDevice Id = 0x9276
Host Interface = PCIE
Device Interface = SAS-6G
Bus Number = 1
Device Number = 0
Function Number = 0
Drive Groups = 2

TOPOLOGY :
========

-------------------------------------------------------------------------
DG Arr Row EID:Slot DID Type  State BT      Size PDC  PI SED DS3  FSpace 
-------------------------------------------------------------------------
 0 -   -   -        -   RAID1 Optl  N    74.0 GB enbl N  N   none N      
 0 0   -   -        -   RAID1 Optl  N    74.0 GB enbl N  N   none N      
 0 0   0   252:0    7   DRIVE Onln  N    74.0 GB enbl N  N   none -      
 0 0   1   252:1    6   DRIVE Onln  N    74.0 GB enbl N  N   none -      
 1 -   -   -        -   RAID1 Optl  N  465.25 GB dflt N  N   none N      
 1 0   -   -        -   RAID1 Optl  N  465.25 GB dflt N  N   none N      
 1 0   0   252:2    5   DRIVE Onln  N  465.25 GB dflt N  N   none -      
 1 0   1   252:3    4   DRIVE Onln  N  465.25 GB dflt N  N   none -      
-------------------------------------------------------------------------

DG=Disk Group Index|Arr=Array Index|Row=Row Index|EID=Enclosure Device ID
DID=Device ID|Type=Drive Type|Onln=Online|Rbld=Rebuild|Dgrd=Degraded
Pdgd=Partially degraded|Offln=Offline|BT=Background Task Active
PDC=PD Cache|PI=Protection Info|SED=Self Encrypting Drive|Frgn=Foreign
DS3=Dimmer Switch 3|dflt=Default|Msng=Missing|FSpace=Free Space Present

Virtual Drives = 2

VD LIST :
=======

----------------------------------------------------------
DG/VD TYPE  State Access Consist Cache sCC      Size Name 
----------------------------------------------------------
0/0   RAID1 Optl  RW     No      RWBD  -     74.0 GB      
1/1   RAID1 Optl  RW     No      RWBD  -   465.25 GB      
----------------------------------------------------------

Cac=CacheCade|Rec=Recovery|OfLn=OffLine|Pdgd=Partially Degraded|dgrd=Degraded
Optl=Optimal|RO=Read Only|RW=Read Write|B=Blocked|Consist=Consistent|
R=Read Ahead Always|NR=No Read Ahead|WB=WriteBack|
AWB=Always WriteBack|WT=WriteThrough|C=Cached IO|D=Direct IO|sCC=Scheduled
Check Consistency

Physical Drives = 4

PD LIST :
=======

------------------------------------------------------------------------------
EID:Slt DID State DG      Size Intf Med SED PI SeSz Model                  Sp 
------------------------------------------------------------------------------
252:0     7 Onln   0   74.0 GB SATA SSD N   N  512B INTEL SSDSC2BB080G4    U  
252:1     6 Onln   0   74.0 GB SATA SSD N   N  512B INTEL SSDSC2BB080G4    U  
252:2     5 Onln   1 465.25 GB SATA HDD N   N  512B WDC WD5003ABYX-01WERA1 U  
252:3     4 Onln   1 465.25 GB SATA HDD N   N  512B WDC WD5003ABYX-01WERA1 U  
------------------------------------------------------------------------------

EID-Enclosure Device ID|Slt-Slot No.|DID-Device ID|DG-DriveGroup
DHS-Dedicated Hot Spare|UGood-Unconfigured Good|GHS-Global Hotspare
UBad-Unconfigured Bad|Onln-Online|Offln-Offline|Intf-Interface
Med-Media Type|SED-Self Encryptive Drive|PI-Protection Info
SeSz-Sector Size|Sp-Spun|U-Up|D-Down|T-Transition|F-Foreign
UGUnsp-Unsupported|UGShld-UnConfigured shielded|HSPShld-Hotspare shielded
CFShld-Configured shielded


Cachevault_Info :
===============

------------------------------------
Model  State   Temp Mode MfgDate    
------------------------------------
CVPM02 Optimal 25C  -    2012/09/25 
------------------------------------


/opt/lsi/storcli # 


Foto Werner Fischer.jpg

Author: Werner Fischer

Werner Fischer, working in the Web Operations & Knowledge Transfer team at Thomas-Krenn, completed his studies of Computer and Media Security at FH Hagenberg in Austria. He is a regular speaker at many conferences like LinuxTag, OSMC, OSDC, LinuxCon, and author for various IT magazines. In his spare time he enjoys playing the piano and training for a good result at the annual Linz marathon relay.


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