VMware vSphere Support Differences
Jump to navigation
Jump to search
This article describes the various VMware support levels. VMware offers several levels of support. The Basic and Production support levels were formerly known as Gold and Platinum Support. For paid support, there are 4 levels of support that determine how fast a reaction occurs.
Supportmatrix
Function | Production | Basic | Silver | Free | On an individual Basis | Location |
---|---|---|---|---|---|---|
Hours of Operation | 24/7 | 12hr./Day, Mon-Fri | 12hr./Day, Mon-Fri | 12hr./Day, Mon-Fri | 12hr./Day, Mon-Fri | 12hr./Day, Mon-Fri |
Length of Support | 1, 2 or 3 years | 1, 2 or 3 years | 1, 2 or 3 years | 30 days for Installation-Support | Valid for one year after purchace | 1, 2 or 3 years |
Supported Products | All products except Fusion and Player | All products except Fusion and Player | Only Workstation, only the continuation of existing contracts | Only Workstation, Fusion and Virtual Center for Servers | Workstation, Fusion, Virtual Center for Servers, ACE Starter Kit, Converter and VMTN | Only Workstation und Fusion |
Availability | Telephone/Internet | Telephone/Internet | Only Internet | Onla Internet | Telephone/Internet | Telephone/Internet |
Remote-Support | Yes | Yes | Not available | Not available | Not available | Yes |
Access to Forums and Knowledge Base | Yes | Yes | Yes | Yes | Yes | Yes |
Max. number of Support-Administrators per contract | 6 | 4 | 2 | Not applicable | Not applicable | 4 |
Number of Support Requests | Unlimited | Unlimited | Unlimited | Unlimited | 1, 3 or 5 | Unlimited |
References and additional information
- http://www.vmware.com/files/de/pdf/support/basic.pdf
- http://www.vmware.com/files/de/pdf/support/production.pdf
- http://www.vmware.com/files/pdf/support/support_terms_conditions.pdf
- http://www.vmware.com/de/support/services/overview.html
- http://www.vmware.com/support/us_support.html
- http://www.vmware.com/files/pdf/support/tech_support_guide.pdf
Related articles
Adaptec RAID Controller Monitoring in VMware
Supermicro H12SSL - Fatal CPU mismatch with AMD Virtual Machine Control feature when installing ESXi 7.0U3
VMware Tools or open-vm-tools