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24/7 NBD Premium On-Site-Service on the next
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PER Premium Express Replacement including Server
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| Difficulties with one of your servers? We help quick | No matter where, in the EU or in Switzerland, a problem |
| and unbureaucratic: Already the next day a technician | appears - we take care of everything: if server pick up |
| is with you and solves the problem - even on Saturdays! | or replacement device - everything is free for you. Our high- |
| More simle service can not be. | qualified technicians will help you willingly from Monday to |
| Friday between 6.00 and 22.30 o'clock. Better | |
| service can not be. |
Service Feature |
Basic |
PEA |
24/7 NBD |
| Maximum runtime in months |
12 |
60 |
60 |
| On-Site-Service 7 days per week within 4 hours | |||
| Monday to Friday On-Site-Service the same working day | |||
| Monday to Friday On-Site-Service the next working day |  |
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| Monday to Friday server pick up and bring in service | |
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| Technical support via E-Mail with direct contact person | |
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| Driver support for your server | |
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| Access to our OnlineServiceCenter | |
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| Access to our Knowledgebase | |
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| Express-Advance-Replacement of defective hardware | |
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| 30 days Installation support | |
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| Technical support from 6.00 to 22.30 o'clock by telephone | |
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| Technical support - 24 hours by telephone |
Service-Features
By this we mean high qualified technicians in our own house,
which can quick and competent take care of your concerns.
which can quick and competent take care of your concerns.
| Personal contact person | Online Service-Center |
| with e-mail and direct dial | All information in real-time at a glance: Your |
| You geht the direct dial number and e-Mail address | servers, offers, RMA and support tickets, current |
| of your technical contact person. This we mean | downloads and much more. Additionaly you have access |
| by personal support. Quicker and more straightforward | to our knowledge base. |
| support can not be. | |
| Download-Center | |
| On-Site-Service |
At the Thomas Krenn-Test-Laboratory drivers will be proven and |
| From Monday to Saturday - we will send you the | released. With the intelligent download management |
| expert into your house the next day to help you directly | you have quick and easy acees to the data |
| on site. You can lrely on our team all over the | that are interesting for you. |
| German-speaking area. | |
| Free server returns | |
| Free instant exchange | We pick your server from everywhere in Europe for free |
| of defective parts | and repair it immediately. If you wish |
| Only a few klicks in the RMS-Center and you geht | we will send you an equivalent |
| the desired spare the next day.We also take | exchange server. |
| care of the pick up of the defective part - | |
| free and without bureaucracy. | Installation help |
| We support you during the commission of your | |
| Express shipping - even on Saturdays | servers. Therefore you will help our knowledge base, |
| From Monday to Saturday you get within | video tutorials or our trained technicians. |
| 24 hours your desired delivery all over Europe. | |
| Obviously with online package tracking. | |
| Individuality as a service | |
| Expert support for | Some projects have specific requirements, |
| hardware and software | which can only be met with the individual solutions. |
| Equal you have a problem with your hardware or software. | Speak with us - we like to meet |
| Thomas Krenn has guaranteed the spechialists | individual customer requirements. |
| you need. Our support staff are capacious | |
| qualified and certified. From Linux across Mi- | Support whenever you need it |
| crosoft, Virtualization or Storage - our technicians | Servers do not know opening times. We will help you |
| have wide-ranging and cutting-edge expertise. | all around the clock. |
