We like to advise you
24 / 7 technical support
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24/7 NBD Premium On-Site-Service on the next
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PER Premium Express Replacement including Server
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| Difficulties with one of your servers? We help quick | No matter where, in the EU or in Switzerland, a problem |
| and unbureaucratic: Already the next day a technician | appears - we take care of everything: if server pick up |
| is with you and solves the problem - even on Saturdays! | or replacement device - everything is free for you. Our high- |
| More simle service can not be. | qualified technicians will help you willingly from Monday to |
| Friday between 6.00 and 22.30 o'clock. Better | |
| service can not be. |
Service Feature |
Basic |
PEA |
24/7 NBD |
| Maximum runtime in months |
12 |
60 |
60 |
| On-Site-Service 7 days per week within 4 hours | |||
| Monday to Friday On-Site-Service the same working day | |||
| Monday to Friday On-Site-Service the next working day |  |
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| Monday to Friday server pick up and bring in service | |
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| Technical support via E-Mail with direct contact person | |
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| Driver support for your server | |
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| Access to our OnlineServiceCenter | |
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| Access to our Knowledgebase | |
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| Express-Advance-Replacement of defective hardware | |
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| 30 days Installation support | |
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| Technical support from 6.00 to 22.30 o'clock by telephone | |
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| Technical support - 24 hours by telephone |
| Personal contact person | Online Service-Center |
| with e-mail and direct dial | All information in real-time at a glance: Your |
| You geht the direct dial number and e-Mail address | servers, offers, RMA and support tickets, current |
| of your technical contact person. This we mean | downloads and much more. Additionaly you have access |
| by personal support. Quicker and more straightforward | to our knowledge base. |
| support can not be. | |
| Download-Center | |
| On-Site-Service |
At the Thomas Krenn-Test-Laboratory drivers will be proven and |
| From Monday to Saturday - we will send you the | released. With the intelligent download management |
| expert into your house the next day to help you directly | you have quick and easy acees to the data |
| on site. You can lrely on our team all over the | that are interesting for you. |
| German-speaking area. | |
| Free server returns | |
| Free instant exchange | We pick your server from everywhere in Europe for free |
| of defective parts | and repair it immediately. If you wish |
| Only a few klicks in the RMS-Center and you geht | we will send you an equivalent |
| the desired spare the next day.We also take | exchange server. |
| care of the pick up of the defective part - | |
| free and without bureaucracy. | Installation help |
| We support you during the commission of your | |
| Express shipping - even on Saturdays | servers. Therefore you will help our knowledge base, |
| From Monday to Saturday you get within | video tutorials or our trained technicians. |
| 24 hours your desired delivery all over Europe. | |
| Obviously with online package tracking. | |
| Individuality as a service | |
| Expert support for | Some projects have specific requirements, |
| hardware and software | which can only be met with the individual solutions. |
| Equal you have a problem with your hardware or software. | Speak with us - we like to meet |
| Thomas Krenn has guaranteed the spechialists | individual customer requirements. |
| you need. Our support staff are capacious | |
| qualified and certified. From Linux across Mi- | Support whenever you need it |
| crosoft, Virtualization or Storage - our technicians | Servers do not know opening times. We will help you |
| have wide-ranging and cutting-edge expertise. | all around the clock. |
+49 (0) 8551 9150-0 
