At Thomas-Krenn, a team of skilled technicians services you. As we know about the importance of constant availability, our engagement exceeds normal standards.

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The Service Level Agreements of Thomas-Krenn.Inc. define the agreement between the (ISP) Internet Service Provider and the customer in the hosting area of Thomas-Krenn.Inc. The following recurring services are presented in core here: Transparent control possibility Warranted performance capacity (response time) Volume and quickness of the processing Availability: The medium availability of the Internet Services provided by Thomas-Krenn.Inc. is 99.99% at annual average for redundantly configured systems. For non-redundantly configured systems the annual average is 98.99%.

	SLA Basic - Receipt of malfunction information via e-mail - Trouble shooting within 8 hours - Response time within 2 hours	SLA Business - Receipt of malfunction information via e-mail or telephone - Trouble shooting within 7 hours - Response time within 2 hours - Refund - 24/7 Support - Emergency number with PIN

	SLA Premium - Receipt of malfunction information via e-mail or telephone - Trouble shooting within 6 hours - Response time within 1 hour - Refund - 24/7 support - Emergency number with PIN - Full Management incl. Update Support	SLA Individual In cooperation with you, Thomas-Krenn.Inc. AG coordinates the Service Level Agreements to your project. So you, your project and your customers are always on the safe side. You control the procedure.