We like to advise you
24 / 7 technical support
| Feature |
Gold Support | Platinum Support |
| Operating Hours |
12 hours/day Monday - Friday |
24 hours/day 7 days/week 365 days/year |
| Product Updates | yes | yes |
| Product Upgrades | yes | yes |
| Supported Products |
all Products (except VMware Player) | all Products (except VMware Player) |
| Access Method |
Phone/Web | Phone/Web |
| Response Method |
Phone/Email | Phone/Email |
| Remote Support | yes | yes |
| Access to the VMware Web Site | yes | yes |
| Access to the VMware Discussion Forums and to the Knowledge Base | yes | yes |
| Number of Support-Requests |
unlimited | unlimited |
+49 (0) 8551 9150-0 
